Privacy policy

L.A. Hébert is committed to protecting your personal information, to being transparent about the information it holds about you, and to complying with the legal provisions set out in Quebec and Canadian law.

The purpose of this policy is to clearly explain how we collect and process your personal information.

The data we collect helps us better carry out our mission on a daily basis. Your personal information will not be used without your consent or for purposes other than those for which it was collected, except as permitted by applicable law.

If you have any questions regarding this policy, please contact the person responsible for the protection of personal information at L.A. Hébert using the contact information provided at the end of this policy.

L.A. Hébert is committed to obtaining your express, free and informed consent in connection with the collection, use and retention of your personal information.

Personal information means any information about an individual from which that person can be identified. It does not include data from which the identity has been removed, i.e. anonymous data. We may collect, use, store and transfer different types of personal information about you, which we have grouped as follows:

• Identity data includes first name, last name, title, customer number, date of birth and gender;
• Contact data includes address, billing address during a transaction, email address, organization, job title, telephone number(s), and emergency contacts;
• Sociodemographic data includes household type, primary source of income, income, type of housing, reason for using services, ethnicity, citizenship, family members, spoken language, health information (special diet, disability), and level of education;
• Payment and purchase data includes payment card details (credit or debit). Donation data includes details of donations made by and for you and other details about the donations and services you have made or received from us;
• Marketing and communication data includes your preferences for receiving marketing communications from us and from our third parties, as well as your communication preferences. This also includes the fact that we may take note of conversations we have had with you in person and/or communications you have sent to L.A. Hébert. This helps us manage our relationship with you and ensure you only receive communications that are relevant and tailored to your preferences;
• Technical data includes Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access our website or social media;
• Usage data includes information about how you use our websites and services;
• Data relating to job and internship applicants includes all data you have submitted to us through a job or internship application at L.A. Hébert.
• Any other personal information that we have not requested (such as personal information you voluntarily provide to us in an email or by sharing your comments through our website or on our social media, or included in a registration form for an activity, service or donation campaign.)

We will collect your personal information using various tools, including forms, mobile applications, social media and in-person contacts.

When you use our services, register for or participate in an activity or event, or interact with L.A. Hébert by email, social media, phone or in person, we store the personal information you provide to us, such as your name, email address, mailing address, phone number or other necessary information. We also keep a record of your purchases and your communications with us.

When you interact with our website or social media, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies. We use a consent management platform that complies with Canadian consent standards on our website.

Our website contains hyperlinks to other sites. When you leave our website by using one of these links to access other sites, you will be subject to the security and privacy policies of those sites.

We occasionally receive information about you from third parties, as described below:

• Analytics providers such as Google Analytics;
• Advertising networks such as Facebook and Google AdWords;
• Search information providers such as Google;
• Publicly available information about you.

The servers of these data-hosting providers may be located outside of Quebec or Canada.

L.A. Hébert collects personal information using fair and lawful means and limits collection to the personal information required for the following purposes:

• Compiling data related to our services, activities and impact to improve our services, prepare funding and grant applications, fulfill reporting requirements, present information in various communications tools, or submit to studies, surveys or inquiries;
• Communicating with you periodically in writing, verbally or electronically to keep you informed of news about L.A. Hébert or any information that may be of interest to you;
• Processing your invoices and preparing your official receipts, in compliance with CRA requirements applicable to the processing of medical receipts;
• Establishing and maintaining our relationship with you, understanding your needs and adapting our approach to better serve you;
• Using data analysis to improve our website, social media, marketing and communications with you;
• Carrying out a staffing process;
• Complying with regulatory and legal requirements.

We retain your personal information for as long as necessary to achieve the purposes for which it was collected and to comply with our legal obligations.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether those purposes can be achieved by other means, as well as applicable legal requirements.

Your personal information will be retained for a minimum period of 5 years following the last activity, being the last purchase or service rendered by our company, as required by our legal obligations.

We have implemented appropriate safeguards (both at the procedural and technological levels) to ensure that your personal information is as secure as possible.

We will ensure that all third parties we engage to process your personal information do the same, and that they only process your personal information on our instructions. Third parties will also be subject to a duty of confidentiality. L.A. Hébert does not exchange, rent or sell personal information to third parties for commercial purposes.

Staff at L.A. Hébert are authorized to access personal information only when they need to and for the purposes for which it was collected. All employees must sign a charter confirming that maintaining confidentiality is a precondition for retaining their employment status at L.A. Hébert. Employees are aware of the importance of preserving the confidentiality of personal information, and particular care is taken in the disposal and destruction of such information to prevent unauthorized access.

L.A. Hébert is committed to taking the following actions when a privacy incident occurs:

• Recording the incident in the personal information incident register to keep an accurate record of what occurred;
• Notifying the CAI (Commission d’accès à l’information) in the event of an incident involving personal information;
• Communicating information about the incident to the individuals concerned within a reasonable timeframe, based on the risk and sensitivity of the personal information involved;
• Continuously reviewing and improving the protection measures in place to ensure your personal information is as secure as possible.

L.A. Hébert offers you the ability to request access to your personal information, request correction of your personal information, and request erasure of your personal information (right to be forgotten). Please note that we may not always be able to comply with your erasure request if there are specific legal reasons, which will be provided to you following your request. To exercise any of the rights listed above, please use the contact information provided at the end of this policy.

L.A. Hébert offers you the ability to limit or cancel the communications you receive from L.A. Hébert. To modify or withdraw your consent, please use the contact information provided at the end of this policy.

Requests for access to personal information are processed within 30 business days of receipt of the formal request. Requests are free of charge.

Please check this section of our website regularly to keep up to date with any changes to our privacy policy.

From time to time, we may use the personal information collected for emerging or additional purposes and, where applicable, we will update this privacy policy to include those emerging or additional purposes and obtain your consent through your continued use of our services.

Please contact us if you have any questions about any aspect of this privacy policy, and in particular if you wish to object to any processing of your personal information that we carry out in our legitimate organizational interests.

For any questions regarding the protection of personal data, please contact our Data Protection Officer:

Karine Senécal
9700 Place Jade, Brossard,

Québec, J4Y 3C1

Tel.: 450 444-4847
Email: info@lahebert.ca